Frequently Asked Questions.
Motorhomes are usually built on a truck cab and have the cab incorporated within the living space. Motorhomes also tend to be more generous with their interior living. Campervans can be a bit more basic when it comes to facilities and living. Our motorhomes are all certified self-contained which means you have far more options when it comes to freedom camping. In NZ the names do tend to get used interchangeably.
When you hire a Roam Motorhome you have included the standard insurance cover with a $7000 excess (deductible). We offer 2 options to reduce the excess (deductible) you pay should an unforeseen accident or incident occur. Find out more here.
If you choose one of the insurance excess reduction options, then no bond is required. If you opt for the standard, included insurance then a $7000 bond will be required on pick up of your motorhome.
A deposit of 25% of the full hire price will be required at acceptance of the quote and this will confirm your adventure!
The balance is due 28 days before your hire in high season/summer months, and 14 days before your hire in shoulder/low season months.
Your booking is not confirmed until the deposit is received.
You need a full and current license that has been held for more than a year. If you have an international driver’s license issued in another language you must bring a certified translation with you.
License must be with you at time of hire, and we cannot rent to drivers under 25 years old.
Unfortunately, unforeseen things do happen sometimes. If you damage the motorhome or are involved in an accident of any sort, call us immediately and we can assess the suitability of continuing to use the motorhome.
Hopefully you will have chosen one of our insurance excess reduction options and if there are repairs to be made then they will not be costly for you.
If we can accommodate the longer booking the absolutely, yes! You would need to call us to make sure the motorhome is not otherwise booked in the time you wish to extend to, and we can make a plan!
No, we encourage you to get off the beaten track and explore. Any road that is legal to drive on is ok with us*, however we don’t allow you to drive on beaches and you must use snow chains if driving in snowy conditions or the insurance option you have chosen will be invalid.
There are, however, some roads that are not suitable for driving in a motorhome on and these are listed here.
* Ski field access roads are not suitable for motorhomes and are not permitted to be driven on in winter.
You don’t need to clean the motorhome, just make sure it is clear of all rubbish and personal belongings.
You can book a ‘Drop and Go’ option. Then we will take care of all cleaning, emptying of grey and black water tanks and refilling of diesel and LPG tanks for you when you drop it off. This is from $450 and you can book it at any time before dropping off.
In Summer/high season months there is a minimum rental period of 14 days.
In Spring or Autumn/shoulder season months there is a minimum rental period of 5 days.
A deposit of 25% of the hireage fee is required at the time of booking.
Cancellation more than 60 days from booking start date – fully refundable
Cancellation 59 – 28 days before booking start date – 25% loss of booking.
Cancellation 27 – 8 days before booking start date – 50% loss of booking.
Cancellation 7 days before booking start date – 100% loss of booking
Yes, you can. There will be an extra cleaning fee of $150 for pets. Remember that a lot of the National Parks and remote places you may wish to visit will not allow dogs so it could restrict your travel options.
Yes, all our motorhomes have a garage/storage area in the vehicle that you can store suitcases in. Some motorhome models have a larger garage than others. If you have a lot of luggage we can store them at our base for a small fee if you wish.
We have bases in Auckland and Christchurch for pick up and drop off. We can do a Queenstown pick up or drop off but this does have an extra fee.
If you have a special request regarding a location please contact us to see if we can help.